October 5, 2016
By Team Trilogy
At Trilogy, it’s all about our customers. Everything we do, from the smallest acts of kindness to the grandest gestures of goodwill is based in our belief that our residents come first. We’d do just about anything to see them smile, and oftentimes, this means making a dream come true. Pat’s dream was to take a trip back home. In honor of Customer Service Week, we’d like to share her story with you.
In 1960, Fred and Pat built their first home from Bedford stone on 30 acres of Indiana land. During the 56 years they spent living there, they filled each room with the laughter of their children (three daughters and one son), the smell of home-cooked meals, and the love that comes from being married to your best friend.
Pat now lives at The Springs of Mooresville, where she has long dreamed of visiting the home that holds so many happy memories inside its walls. Thanks to the staff at The Springs, along with our Live a Dream program, her dream came true.
During the course of an afternoon, Pat was reacquainted with the house she and her husband had built. She smiled as she remembered sitting next to Fred on their back porch, watching birds happily pick at their wild cherry trees. She showed staff members where she would work in her garden, and spoke about the art of canning bright summer vegetables to be enjoyed in the winter months. While growing up, her children were free to explore the countryside, and often came home smelling like creek water and grass. Everyone agreed – it was the perfect place to raise a family.
Pat sat at her dining room table for lunch, where staff members served her wine and an Italian meal from her favorite restaurant, Sal’s. All present were also treated to a glimpse inside Pat’s garage, where she kept her mint-condition car. Before returning to the campus, staff members loaded up Pat’s favorite recliner so she could enjoy it in her room at The Springs.
Welcome to the September edition of Leadership Spotlight! In this entry, we sit down with Alyssa Spicer, Life Enrichment and Legacy Support, as she walks us through her journey and memory care experience. Tell us about yourself. What did your life look like before Trilogy? I am a proud Michigan native! I was born and […]Read Article
Welcome back to the Clinical Corner, everyone! Last we spoke, we talked about some of the common difficulties associated with aging – specifically, aging and Incontinence. This time, I’d like to talk about a familiar challenge that affects so many aging adults and seniors – the challenge of living with Alzheimer’s and dementia. Memory loss […]Read Article
Exciting news! This year, Great Place to Work® and Fortune magazine have honored Trilogy Health Services by naming us one of the 2023 Best Workplaces in Aging Services™. This is our fifth time being recognized in this prestigious list – this time placing 6th overall! Click here to see the full list of finalists. The Fortune Best Workplaces in Aging […]Read Article