About Trilogy

Mission, Vision, Values

Exceeding the expectations of our customers and having a compassionate commitment to excellence in customer service is at the heart of Trilogy culture. That’s why we’ve created service programs to differentiate our customer service experience from that of our competitors. We call these programs our Trilogy Service Standards.

Each one of the Trilogy Service Standards was designed to create a service experience that exceeds the expectations of those we serve – from our residents and family members to our vendors and employees.

We’re committed to exceeding our customers’ expectations.

Excellence is achieved through the execution of our Trilogy Service Standards.

The right employees make the difference.

A servant’s heart is the key to success.

Pay attention to the details.

The details separate the winners from the losers.

The team approach works best.

Communication ensures that Together Everyone Achieves More

Take what the company is doing very seriously, but not yourself.

Our company has zero tolerance for egos or politics.

Trilogy culture

We care for them while they care for others.

Our 13,000+ team members deserve more than just pizza parties—they deserve apprenticeship programs, scholarship opportunities, and career pathways that are just as unique as they are.

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Trilogy philosophy

A Provider of Award-Winning Care.

If you were to tour a Trilogy campus, you’d probably hear about our full continuum of care. More than just a marketing phrase, this is our pledge to you that all the services you could ever need will be accessible from one convenient location: the community you call home.

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Trilogy social impact

A history of philanthropy.

Get to know some of our closest friends across Kentucky, Indiana, Ohio, Michigan, and Wisconsin.

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Trilogy History.

Years before becoming our founder, Randy Bufford had a vision. He saw the senior living landscape that defined his early career and imagined how it could be improved – with hospitality services and a full continuum of care. In 1997, Randy brought this vision to life with the opening of the first four Trilogy senior living communities. Today, we have more than 130 campuses across five states – Kentucky, Indiana, Ohio, Michigan, and Wisconsin.

That foundation is what continues to drive us toward our ultimate goal: becoming the best healthcare company in the Midwest. Under President and CEO Leigh Ann Barney, we make it our goal to match that ambition by always meeting the needs of the seniors we serve.