Jayclyn Tracy via GOOGLE

October 19, 2022

I have read with interest all the reviews for The Willows at Tiffin and something doesn’t make sense to me. Within a span of a day or so I counted no less than 20 one star reviews, many with no explanation for the rating. That smacks of a concentrated blast to anyone who takes a closer look at the timing. One commenter did take the time to somewhat articulate the reasons for her rating but as I read through them I had to scratch my head. Most of the reasons for her dissatisfaction were nothing more than having to abide by workplace expectations that can typically be found at many places of employment. For this reason alone I discounted at least two thirds of the the complaints as outlined in that specific review. As to the other reviews that contained comments, they are to be commended for at least taking the time to back up their ratings but, alas, this group also failed to convince me that a one star rating was deserved. I am retired now but over the course of my career I have been both an underling and management and I state this with confidence, “If you go to work, do good work and mind your own business you will do well.” Managers respect employees with a good work ethic who do not come to work expecting an awful day because you know what? If you expect an awful day you will fulfill that prophecy and that attitude can be contagious in a workplace environment. Enough about that. Now, about The Willows facility and whether or not it’s a good place to work. I know at least three individuals who are employed there and all three enjoy what they do. That’s really enough for me right there but there is another more reliable confirmation of the facility quality. Social media. It’s very powerful (as the individuals who seem to be colluding to defame The Willows are fully aware.) and it’s impact can be far reaching and long felt. This very impact, however, makes it sooooo obvious that The Willows is a blue ribbon place to work and live. One only needs to browse the FB pages to see this facility truly cares about it’s residents. Isn’t it obvious that the wonderful posts as well as family comments wouldn’t be present if residents and families weren’t happy? Additionally, does it not make sense that happy residents occur when being cared for by contented, and yes, perhaps, even happy, staff? The Willows is where I would like to live if it ever comes to that. Hands down. Oh, yes, and one more point – isn’t this the very same facility that for the past few years has ranked very high in the state by families, etc. for good service. (I probably didn’t word that quite right but “esteemly awarded”, nonetheless.) Awards like that aren’t given to rotten workplace facilities. They just aren’t. Think about that. Families can sniff out insincere, disgruntled or unhappy employees and they, unequivocally, do not want their loved ones being cared for by these types of individuals. In closing, and to people who are reading these reviews and who may be concerned about the one star ratings, don’t be. Please do further research. Check out FB, etc. Be your own best consumer and consider the points I have made in rebuttal. I don’t work there. I have no family members who live there and I don’t own Trilogy stock (if that’s even possible). I. e., I have no vested interest except to be able to continue to enjoy the absolute positivity generated on the Willows at Tiffin FB page because it makes me smile. Willows, you seem to have taken it on the chin with this series of reviews but keep that chin up. You are a five star facility with a five star staff!

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