Trilogy Health Services

Eric & Jackie DeVriendt via GOOGLE

October 30, 2022

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The Facility The Facility is absolutely beautiful, from the grounds, to the layout, to the interior design. The location of The Willows at Howell was the best suited option to fit our needs. The decision was obvious. They offered a large private room, set up to handle all of my needs, with easy access to the rest of the facility that I would need, and the skilled staff to help me get there. The Staff The staff here at The Willows far exceeded our expectations! Every imaginable position was available to us from: admissions, to insurance help,to social work, to medical, to nursing, to nursing assistants, to housekeeping, to dietary food dining or in room service, to transportation, to activities director, to physical therapists, to occupational therapists, to hair cutting salon, to laundry services, to entertainment. The genuine sincere care that each staff member provides is phenominal and moving. It moved me to want to jump in and help where I could. The staff encouraged family and friend participation in my rehabilitation. They were encouraged to participate in meals, to health care, to activities. The Food The food was a tremendous blessing. It was definitely not institution food! The staff made sure that I was satisfied at each meal. I was given the opportunity to eat in my room or go to the dining room. It truly was fine dining. If I went away hungry, it was my own fault.. Food was available around the clock if I needed it. After a fine meal, I was able to go work it off, or sleep it off. Resort living at its finest. Physical Therapy I had a very positive experience in this portion of my rehabilitation, to prepare me to be ready to return home. Communication between the therapists and the doctor’s/nurse’s orders was prompt and professional, and I was brought into the therapy plan. Due to the many broken bones I had, this therapy could have been quite miserable. The therapists here at The Willows were able to make it very effective and enjoyable! Thank you therapy team!! They were even willing to do a home evaluation, to make sure my home was adequately suited for the remainder of my rehabilitation. Activities I was here primarily for rest and rehabilitation. However, as option to fill time management, many activities were offered. I opted to pass on some of the activities and this decision was supported by the caring staff. I was able to go to any one of the peaceful rooms around the premises, or back to my room, if I so desired. Once back in my room, it felt more like I was in a hotel room and room service was available at the push of a button! Conclusion In 2 short weeks, my healing and recovery process was far exceeding anyone’s expectations. I attribute that to the the healing power of the Lord and the professional rehabilitation package that the Willows at Howell provided me. I am now ready to head home for the rest of my rehabilitation. The staff here has been working hard to make sure I have everything I need, to make this a smooth transition. So far, it has been flawless. At this time, I would like to extend heartfelt thanks to everyone here at The Willows at Howell. I am looking forward to returning for friendly visits with the staff and residents, I have gotten to know during my stay here. In my occupational career as a foodservice delivery driver, I have serviced numerous healthcare facilities. The Willows far exceeds any that I have serviced. Without any reservations, I highly recommend this facility. It gets my five star rating!!!!! Sincerely, Eric D.