James Millard via GOOGLE

August 24, 2022

This rating is ONLY for the Legacy Memory Unit — which is a dedicated and caring operation. The rating for Skilled Care would prompt an Attorney General investigation for abismal neglect (we found my mother, who was on a mechanical menu, at 3 p.m. in bed naked with an untouched corned beef sandwich on her tray! It’s as if two different companies were managing these two affiliated facilities! Also, watch their billing practices! We granted automatic withdrawal — and they billed TWICE the authorized amount, causing several tax checks to bounce. Willows management made good on the penalties, but we had to bare the consequences. My mother died in September with a $10,000 pending bill. The following month, we received a refund of less than $200.

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