Trilogy Health Services

Celebrating our 2023 fall Customer Satisfaction Survey Winners

October 27, 2023

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On October 26th, 2023, we were proud to hold our annual Fall Meeting awards celebration – a time for us to celebrate the work of campus team members for their achievements across Life Enrichment, Clinical, Culinary, and Customer Service.

Taking place in downtown Cincinnati, this awards celebration recognized the results of our bi-annual Customer Satisfaction Survey (CSS). Check any Trilogy name badge, and you’ll see that that one of our first values is how we are committed to exceeding our customer’s expectations every day. The CSS survey allows us to pinpoint exactly where those expectations are being exceeded, and where we can strive to make improvements in the future.

Campuses strive to earn a “5” from residents and their families, signaling that they’ve met the expectations of the communities they serve. The top 5% are deemed “Sweet Nebraska” and compete to be the top campus in the company.  See below for a full list of all Platinum and Sweet Nebraska campuses. Congratulations to all our campus teammates who dedicate each and every day to customer care and satisfaction!

Most Improved Campus Scores

#5 – with a score of 4.5167, Wellbrooke of Carmel, Executive Director Kylie Carmack and DHS Dawn McGill

#4 – with a score of 4.5833, Gateway Springs Health Campus, Executive Director Kiya Brown and DHS Latoya Burke

#3 – with a score of 4.7222, Wellbrooke of Avon, Executive Director Danielle Minito and DHS Rachelle Morgan

#2 – with a score of 4.6798, Wellbrooke of Westfield, Executive Director Maggie Miller and DHS Farrah Evans

#1 – with a score of 4.7165, Woodmont Health Campus, Executive Director Jessica West and DHS Brielle Myers

Top Senior Living Campus

#3 – with a score of 4.8477 and deemed a Diamond campus, Senior Living at Forest Ridge, Administrator Laura Titar

#2 – with a score of 4.8753 and deemed a Diamond campus, The Residence of Waterford Crossing, Executive Director Judy Plantinga

#1 – with a score of 4.8836 and deemed a Sweet Nebraska, Boonesboro Trail Senior Living, Executive Director Kevin Trent and DHS Stephanie Brock

Top Full Continuum of Care Campus

#36 – with a score of 4.7623 and deemed a Diamond campus, Orchard Pointe Health Campus, Executive Director Haylee Everidge and DHS Mikayla Boman

#35 – with a score of 4.7668 and deemed a Diamond campus, Stonebridge Health Campus, Executive Director Megan Alldredge and DHS Carol Keith

#34 – with a score of 4.7674 and deemed a Diamond campus, The Springs at Stony Brook, Executive Director Kara Meredith and Interim DHS Kathy Wright

#33 – with a score of 4.7676 and deemed a Diamond campus, Valley View Health Campus, Executive Director Nanci Kosanka, DHS Tammy Whitaker

#32 – with a score of 4.7708 and deemed a Diamond campus, Wellbrooke of Wabash, Executive Director Aaron Vogel and DHS Staci West

#31 – with a score of 4.7711 and deemed a Diamond campus, The Villages of Oak Ridge, Executive Director Sarah Wall and DHS Ashley Mann

#30 – with a score of 4.7765 and deemed a Diamond campus, Ridgewood Health Campus, Executive Director Peninah Wood and DHS Alison Muncy

#29 – with a score of 4.7797 and deemed a Diamond campus, Sanders Ridge Health Campus, Executive Director Todd Frasher and DHS Krista Shepherd

#28 – with a score of 4.7968 and deemed a Diamond campus, Waterford Crossing, Executive  Director Judy Plantinga and DHS Heather Calfee

#27 – with a score of 4.8046 and deemed a Diamond campus, St. Andrews Health Campus, Executive Director Kevin Craig and DHS Barb Schamer

#26 – with a score of 4.813 and deemed a Diamond campus, WoodBridge Health Campus, Executive Director Alma Nieves and DHS Jennifer Sales

#25 – with a score of 4.8137 and deemed a Diamond campus, Briar Hill Health Campus, Executive Director Amber Morris and DHS Tiffany Gallagher

#24 – with a score of 4.816 and deemed a Diamond campus, St. Elizabeth Healthcare Campus, Executive Director Kristen Patz and DHS Angel White

#23 – with a score of 4.8188 and deemed a Diamond campus, Aspen Place Health Campus, Executive Director Kellee Couch and DHS Alexia Craig

#22 – with a score of 4.8259 and deemed a Diamond campus, The Willows at Bellevue, Executive Director Christine Greilich and DHS Mary Chappell

#21 – with a score of 4.8297 and deemed a Diamond campus, Cedar Ridge Health Campus, Executive Director Brittany Faucher and DHS Lisa Dotson

#20 – with a score of 4.8366 and deemed a Diamond campus, The Willows at Citation, Executive Director Adam Bailey and DHS Rhonda Johnston

#19 – with a score of 4.838 and deemed a Diamond campus, Homewood Health Campus, Executive Director Holly Snyder and DHS Rachel Farrell

#18 – with a score of 4.8398 and deemed a Diamond campus, Creasy Springs Health Campus, Executive Director Justin Rife and DHS Stephanie Curry

#17 – with a score of 4.8415 and deemed a Diamond campus, Wellbrooke of South Bend, Executive Director Karl Stienhaus and DHS Ashley Herald

#16 – with a score of 4.8428 and deemed a Diamond campus, Covered Bridge Health Campus, Executive Director Angie Short and DHS Abby Clark

#15 – with a score of 4.8475 and deemed a Diamond campus, Village Green Health Campus, Executive Director Ryan Douglas and DHS Nikki Tracy

#14 – with a score of 4.8652 and deemed a Diamond campus, BridgePointe Health Campus, Executive Director Michelle Weber and Interim DHS Charlotte Kaiser

#13 – with a score of 4.8677 and deemed a Diamond campus, Wellbrooke of Crawfordsville, Executive Director Deana Jones and DHS Shannon Bulan

#12 – with a score of 4.8706 and deemed a Diamond campus, Paddock Springs, Executive Director Berto Nunez and DHS Erica Emley

#11 – with a score of 4.8727 and deemed a Diamond campus, The Oaks at Bethesda, Executive Director Tiffany Goins and DHS Jennifer Oehrtman

#10 – with a score of 4.8753 and deemed a Diamond campus, Hampton Oaks Health Campus, Executive Director Brandy Royalty and DHS Robin Chastain

#9 – with a score of 4.8763 and deemed a Diamond campus, Amber Manor Care Center, Executive Director Cindi Lents and DHS Patsy Denny

#8 – with a score of 4.8766 and deemed a Diamond campus, St. Charles Health Campus, Executive Director Jon Howard and DHS Allison Quinn

#7 – with a score of 4.8795 and deemed a Diamond campus, Stonecroft Health Campus, Executive Director Dawn Black and DHS Krystle Binion

#6 – with a score of 4.8838 and deemed a Sweet Nebraska campus, Oakwood Health Campus, Executive Director Mary Cayte Blocker and DHS Dawn Foster

#5 – with a score of 4.8866 and deemed a Sweet Nebraska campus, Bethany Pointe Health Campus, Executive Director Alicia Lambert and DHS Alexa Troutman

#4 – with a score of 4.9134 and deemed a Sweet Nebraska campus, River Terrace Health Campus, Executive Director Rhonda Gibons and DHS Marcia Pyles

#3 – with a score of 4.9345 and deemed a Sweet Nebraska campus, The Willows at Tiffin, Executive Director Alicia Wolf and DHS Whittney Podach

#2 – with a score of 4.9478 and deemed a Sweet Nebraska campus, Silver Oaks Health Campus, Executive Director Pam Cole and DHS Linda Benter

And the #1 campus in the Trilogy Fall Customer Satisfaction Survey…..(drum roll)….

With a score of 4.9643, Thornton Terrace Health Campus led by Executive Director Stephanie Miller and DHS Alexandra Mahony!

Additionally, join us in celebrating our Southeast division for being the highest performing division based on CSS scores. They also won in the spring!

Want to learn more about the employee expeirence at Trilogy? Visit our careers website located here!