Below is a list of commonly asked questions and general information for our current residents and family members. If you don’t find the information you require, please contact a member of your campus leadership team.
Did you know… our staff uniform shirts are color-coded to identify the various members of our campus teams? The color for each department is noted below, with the exception of campus leaders who wear business attire.
|Nurse/Unit Managers||Light Blue|
|Environmental Services (Housekeeping/Laundry)||Espresso (brown)|
|Life Enrichment (Activities) and Caregivers||Hibiscus|
|Dept. Heads/Business Office/Administration||Black|
|Plant Operations (Maintenance)||Gray|
|Rehab Services||Texas Orange|
|Dining Service||White Chef Coat|
For questions regarding: Contact:
|Nursing Care||Director of Health Services, MDS Nurse, or UnitNurse|
|Activities of daily living (such as bathing preferences, grooming, or dressing)||Certified Resident Care Assistant, Unit Nurse, MDS Nurse or Director of Health Services|
|Advance Directives, Hospice, Home Health Services, Living Wills, Power of Attorney, Legal Guardian||Social Services Director or Executive Director|
|Activities, volunteering, Live A Dream or suggestions for events at the campus||Life Enrichment Director|
|Resident Transportation||Unit Nurse or Resident Activities Director|
|Beauty/Barber Shop questions or to schedule an appointment||Director of Social Services|
|Billing questions, questions about Medicare, Medicaid, or other insurance||Business Office Manager|
|Housekeeping or Laundry||Environmental Services Director|
|Going Home or Home Health Care||Social Service Director|
What hours are your business office open?
Our business offices are open from 8:30 a.m. until 4:30 p.m. Monday through Friday. A department manager is available until 7 p.m. Monday through Friday and during the day on Saturday and Sunday.
Who do I contact if something needs to be repaired in our suite?
Should you need something repaired, our Plant Operations Director can assist you. Any team member can complete a repair request for you.
Who do I contact for assistance with moving furniture or other heavy items in our suite?
For assistance with moving heavy items, simply contact Environmental Services or the Plant Operations Director. We have several carts to make moving furniture easier.
Who do I contact if I want to share a meal with my loved one while at the campus?
We prefer reservations 24 hours in advance for any guest meal, but will do our best to accommodate you with less notice. A guest meal ticket for our standard breakfast/lunch/dinner is $5.00. Guest meal tickets for special events, such as Sunday Brunch or a holiday meal, are $6.00. Meal tickets are sold in the business office or through the manager-on-duty on Saturdays and Sundays.
Do you offer accommodations for a private family dinner or celebration?
Yes. Private dining rooms are available for a special dinner, celebration, or to enjoy a meal in an intimate atmosphere. Make your reservation by contacting guest relations. Private dining rooms are reserved on a first-come, first-served basis.
Can I access internet while I am on campus?
Yes. Wi-Fi access is available in the common areas of our campus. Select the “Resident” network connection.